so here it is. the first blog documenting my year-long adventure of 52 new things. you would think i would want to start off with a bang. go ahead and swing away at the first pitch. a real home run shot. well, i hope you aren't too disappointed. for the first of 52 new things, i chose to accomplish something that i thought would be a piece of cake. i set up my own wireless internet network.
when my dad asked me a couple months ago what i wanted for christmas, i said two words: wireless internet. so, lo and behold, on christmas morning, what did i find under the tree? a wireless router! sweet, right? all i would have to do is follow the directions on the handy-dandy instructional cd and in five-- maybe ten-- easy minutes i would have freedom to roam through my apartment wire free. look up naive in the dictionary and there will soon be a picture of me in my christmas pj's totally unconcerned about the phd in computer science that i would soon need to establish that wireless network.
fast forward one hour later to: reaction shot #2: same issue. nothing new. other than the fact that now i am angry. seething, if you will. even audrey is a little concerned at this point. i simply couldn't figure out what was the problem. i have slightly more than rudimentary computer troubleshooting skills. i mean, i watch chuck. but i was at a loss. and i hate losing! but i'll be damned if the first of my 52 new things is derailed by a little thing like technical difficulties. so i did something completely unexpected. i called technical support at at&t and steadied myself for a completely frustrating and more than slightly unintelligible conversation with someone strapped to a headset in bangalore.
much to my surprise and excitement, after 5 minutes of holding (to some really horrifically bad muzak) i was greeted by amber-- a bona fide southern girl (accent and all) stationed right here in the great state of georgia. things are looking up. i relayed the current sitch in 50 words or less, fully confident that a) i couldn't possibly be the first person to have this problem; and b) that with a little georgia peach ingenuity amber and i could lick this problem in no time flat. silly little rabbit. see, it is the policy of this great multi-media conglomerate (aka the gestapo of communication) to only troubleshoot problems caused by or resulting from malfunctions of their products. i had purchased my wireless router outside the at&t "family" (read: mafia) and they were under no obligation to help me out. at this point i think my bottom lip began to quiver. what's a damsel in distress to do?
thankfully, there still exists some customer service in this world. amber took pity on my nerve-rattled self and walked me through a 45 minute process that required several reboots and higher order computer procedures (who the hell knows how to "bridge" a modem? raise your hands...alright, dad, you don't count, but anybody else? i thought not.) that i never would have been able to do on my own.
amber was understanding, funny, and (unfortunately) taken. but at the end of it all, i had set up my own wireless network. so much for it being a piece of cake. but, you know what? it's still pretty sweet.
2 comments:
Love the multi-tasking here, Collins...holding sign, taking pic, and thumbs up! Impressive. Congrats on #1 of 52! I don't seem to recall it taking that long to set mine up...but it is me. :-)
Way to go!! knew you could do it - Thanks for helping me set up my blog!
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